New Tickets

1,181/per month

40.8%
+1,551since last month

Solved Tickets

4,530/per month

53.8%
+2,030since last month

Open Tickets

1,285/per month

30.2%
+685since last month

Unresolved Tickets

1,020/per month

60.5%
+1,035since last month

Support Tickets Metrics

New Tickets
65% goal reached
1,860
+351
Solved Tickets
65% goal reached
2,530
+425
Open Tickets
65% goal reached
2,148
-211
Unresolved Tickets
65% goal reached
1,290
+151

Clients Feedback

Support Agents

  • Last Login: Online Now
  • Tickets: 80+ (185+since last month)
  • Response Time: 2 hours
Average Speed 6m:42s / Goal: 10m:0s
Send Message

  • Last Login: Offline Now
  • Tickets: 70+ (35+since last month)
  • Response Time: 4 hours
Average Speed 11m:12s / Goal: 10m:0s
Send Message

  • Last Login: Online Now
  • Tickets: 95+ (225+since last month)
  • Response Time: 2 hours
Average Speed 5m:34s / Goal: 10m:0s
Send Message

Transaction History

  • Payment from #985632

    Customar ID: #857423

    +$450.50

    Completed
  • Process refund to #458762

    Customar ID: #354155

    +$180.50

    Completed
  • Process delivery to #698524

    Customar ID: #452356

    5 Items

    For pickup
  • Payment from #365845

    Customar ID: #748562

    +$129.50

    Completed
  • Payment failed from #475821

    Customar ID: #457771

    -$150.50

    Declined
  • Payment failed from #985324

    Customar ID: #548596

    -$190.50

    Declined
  • Process delivery to #698524

    Customar ID: #452356

    5 Items

    For pickup

Support Status

Customer Satisfaction

9.7

+535%avg. per month
Overall Rating

9.9

+128%avg. per month
Agent Performance

9.4

-143%avg. per month
Customer Name Location Tickets Tickets Status Customer Satisfaction Action
John Mayers
120+ Open
4.8/120
Kelly Brans
352+ Completed
5.0/352
Tim Howard
65+ Pending
4.5/65
Brans Tim
113+ Open
4.2/113
Tim Brans
60+ closed
3.8/60

Copyright© 2019 | All rights reserved. | Created By ColorlibCode